Returns & Refunds

• Unopened, sealed packs can be returned within 7 days of delivery.
• Anything damaged, wrong or missing is replaced or refunded in full — just tell us within 48 hours.
• Opened food products cannot be returned, for safety reasons.

If you change your mind, you can return any pack within 7 days of delivery provided it is unopened, with its seal intact, and in its original packaging. Once we receive it and check it, we will refund you in full.

We sell food. Once a pack has been opened we have no way of knowing how it has been stored, so for the safety of every customer we cannot accept opened or partly used products back, and we cannot resell them. This does not affect your rights if the product was damaged, spoiled or not what you ordered.

Please check your parcel when it arrives. If anything is damaged in transit, if you received the wrong item or pack size, or if something is missing, contact us within 48 hours of delivery with your order number and a photo of the item and packaging. We will send a free replacement or refund you in full — whichever you prefer. You will not pay any return charge in these cases.

• Message us on WhatsApp, email us, or call — details are at the bottom of this page.
• Tell us your order number and what went wrong. A photo helps us sort it out faster.
• We will confirm the return and arrange a pickup where one is needed.

• Refunds are processed within 5–7 working days of us receiving the returned item, or of us approving a damaged or wrong-item claim.
• Because orders are currently Cash on Delivery, refunds are sent by UPI or bank transfer to an account you tell us. We will never ask for your card details, PIN, OTP or full bank password.
• Delivery charges are refunded when the fault was ours. For a change-of-mind return, the original delivery charge is not refunded.

You can cancel free of charge any time before your order is dispatched — just message us with your order number. Once a parcel is with the courier it can no longer be cancelled, but you may of course refuse delivery or return it under the 7-day policy above.